Tag Archives: customer service

OFFICE ENGINEER, Location: Cluj-Napoca

Psihoselect performs the Recruitment Process for a multinational partner company, which is a leading provider of steam system solutions, for the following position: OFFICE ENGINEER Location – Cluj-Napoca   Responsibilities: Draws-up quotes and proposals / quotes solutions to dedicated customers-distributors; Draws-up quotes and proposals on behalf of sales engineers; Resolves internal and external technical support requests or issues related to product selection, application, specification, installation; An office engineer has to ensures proper CRM working in line with company procedures; Sizes solutions and applications; Interacts extensively with customers and partners via phone and e-mail or directly when requested; Focuses on achieving customer delight, by providing exemplary service both internally and externally, to impress the customer in line with expectations; Ensures all customer care issues are recorded on the appropriate system (CRM); Listens, understands and conveys customer requirements; An office engineer needs to provide technical support to the sales engineer; Generates proactive activities to